Our Policies

At ARChaseJewelry, your source for hand-made, one-of-a-kind necklace & earring sets, sterling silver pendant and earring sets, sterling silver chains, etc., our customers come first. That’s why we’ve developed clear store policies that outline everything you need to know about shopping with us. Read below to find out how we provide the best customer experience.

I gladly accept returns & exchanges:

Contact me: within 14 days of receipt.
Ship item(s) back: within 30 days of delivery.

Conditions of Return & Exchange/ Refund:

Customers are responsible for return shipping costs.

If items are returned in original condition and within the specified return time-frame, a full refund or exchange will happily be provided.

If items are not returned in original condition the buyer is responsible for any loss in value.

Order Processing

Non-custom/ off-the-shelf orders are prepared for shipping in 1-3 business days. For custom orders, custom designs, or repairs of beaded necklaces or pearl necklace restringing, contact us for preparation and shipping estimates.

Estimated Shipping Times

Shipping within North America is estimated at 3-5 business days. If you wish expedited shipping, please contact me for pricing. I cannot guarantee the estimated shopping times but do guarantee I will mail items within a maximum of 3 business days.

Pick up at the Shop

Contact me if you are local to ARChase Jewelry in Wayland, MA and you wish to see an item like a sterling silver pendant, sterling silver earrings, necklace & earring set, or estate piece prior to purchase, or to pick up your order.

Please contact me if you have any problems with your order.

We use the Personal Information we collect about you to provide our services and make them better and safer.

This e-commerce Privacy Policy is a document that explains how ARChaseJewelry interactions with the various types of your user data are intended to be used and protected.

User personal information types are: customer names, contact details and payment information.

Also, e-commerce privacy policies are required to detail the use of Computer Cookies and other tracking technologies that are necessary for any online store to run effectively.

Also, any sales to California customers require that I post a Privacy Policy.

Personal Data

Personally identifiable information, such as your name, shipping address, email address and telephone number are needed for communication and transactions.

Derivative Data

This is information automatically collected by our servers when you access this site and includes your IP address, browser type, your operating system, access times and the pages you have viewed here or immediately before or after accessing this site. This information is used for Marketing analyses for the express purpose of understanding the customers using this e-commerce site.

Financial Data

Financial data, such as the data related to your payment method (e.g., valid credit card number, card type, expiration date that is used when you make a purchase, return, exchange, etc. are all stored by our Payment Processor, Stripe.

Functionality cookies are often used to enable online shopping carts to remember customer orders, while analytics and customization cookies help e-commerce site operators like Wix, tailor the customer experience.

Policies: Policies